Do I need any special equipment?
No. Just a standard webcam and microphone or headset.
Do I need to download any software or ActiveX controls?
No. AuctionVideo simply uses the flash plugin for both its recorder and player,
which means that no additional software is required.
Can I review my video after recording it?
Yes, you can review it right from the recording room, just click the "preview"
button. Most online auction sites also offer a Preview Your Description option.
What if I make a mistake in the recording?
To record it again, just hit the record button once more. This will erase the
old video and start recording a new one. You can even do this after listing
your item.
I already have a video on my computer that I want to
use in my weblog or auction. Can I use it?
Absolutely. The recording page gives you the option of uploading videos in
the most popular formats including MPG, AVI, MOV, and WMV. Our system
will convert your video on our servers automatically.
I recorded a video on my video camera, and now I
want to use it in my auction. What do I do?
We make this process simple. Just transfer the video file from your video
camera to your computer, and then upload the video file on our recorder page.
Can I still use photos in my listing?
Yes, you can include them in your html description or use eBay's photo
services.
What should I say in my video? How long should it be?
Smile, summarize what you're selling, and leave most of the details for the
description, to keep it interesting. Think television commercial... Limit your
videos to less than a minute, keep in mind that people are used to 15 and 30
second commercials. Show your product working, if it has moving parts. To
increase bidder confidence, show yourself as well. Put a face on your feedback
rating!
What happens to the video file after I'm done with it?
You can use your account to record another video. When you record or upload a
new video, the old video is discarded.
What if I want to save my video for later use?
We allow you
to dowload the video to your own computer at any time for use at a later date,
or for your own personal records. Just click on the "download" button. If you
wish to use the dowloaded video at a later date, just upload it again on the
recorder page.
I'm selling 10 of the same item, can I use the same video for multiple
auctions?
Yes. If the same video applies to each auction item, then feel free to use it
for each.
How can I keep track of which video is which?
We recommend keeping a document for your own records, be sure include your item
name, listing number, and Auction Video's html code from the recording room.
How secure is Auction Video?
AuctionVideo is encripted using SSL encription. Be sure to keep your password
private and do not give it out to others. AuctionVideo will never send you
emails asking for your password. Please report any suspicious emails to
AuctionVideo. Never give them any of your information, click on any hyperlinks,
or open any attachments in a suspicious email.
What is streaming and why is this good?
Streaming video is a term often misused and many services incorrectly and
improperly label their progressive download video products as streaming when it
is not the case. Auction Video uses Real Time Messaging Protocol (rtmp) for the
videos you record on our recording page, which means that the video starts
playing instantly and does not require any significant buffering or preloading
to play. This means that, provided your viewer has a trouble-free broadband
connection, they can view your auction video within seconds of requesting that
the video be played. Understandably, internet traffic can occasionally impede
performance, but this is not a normal occurance.
What is server-side conversion and why is this good?
When you record or upload a video in our system, all conversion is done on our
machines, not yours. Video conversion ability can vary widely from computer to
computer, depending on audio and video codecs that are currently installed on
the computer. We take care of this hassle for you, so conversion is done
independently of your machine's current configuration.
